1. Introduction
The Housing Disrepair Group is The Housing Disrepair Group is a trading style of Consumer Reclaim Limited. Registered office 207 Knutsford Road, Warrington, Cheshire WA4 2QL. Registered in England & Wales No. 07223077. It is registered with the Information Commissioners Office No. ZA176000.
Consumer Reclaim Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, reference number: 835212. Registration is recorded at: https://register.fca.org.uk.
Consumer Reclaim Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; its registration is recorded on the website www.gov.uk/moj/cmr committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.thehousingdisrepairgroup.co.uk or otherwise engage with our services.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, address.
- Case/Enquiry Details: Information provided in relation to housing disrepair claims or enquiries.
- Technical Data: IP address, browser type, operating system, and browsing behaviour on our site.
Cookies and Tracking Data: For analytics and improving website functionality (see section on cookies below).
3. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries and provide our services.
- To manage your case or claim effectively.
- To improve our website, services, and user experience.
- To comply with legal obligations.
- To send updates, if you have consented to receive them.
4. Sharing Your Information
We do not sell your personal data. We may share your data with trusted partners only for the intention of assisting with housing disrepair enquiries, your data will be handled by Consumer Reclaim Ltd.
- Legal professionals or partners assisting with your claim.
- Service providers (IT support, hosting, analytics) under strict data protection obligations.
- Regulators or law enforcement when required by law.
5. Data Storage and Security
Your data is stored securely, and we implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.
6. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, where applicable.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at info@thehousingdisrepairgroup.co.uk
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage or disable cookies via your browser settings, but this may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
For questions about this Privacy Policy or how we handle your data, please contact:
The Housing Disrepair Group
Website: www.thehousingdisrepairgroup.co.uk
Email: info@thehousingdisrepairgroup.co.uk
